Frequently Asked Questions

Everything you need to know about shopping with Addax Fashion.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package is dispatched.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and print your prepaid shipping label.

What payment methods do you accept?

Addax accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I find the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

How should I care for my Addax garments?

To maintain the quality of your clothes, we recommend following the care label instructions inside each piece. Generally, washing in cold water and air drying helps preserve fabric integrity and color.